Pillar 03 · Ask, work, account
Seva Kendra
The front door. Raise a request, get a ticket and a visible clock, watch it escalate by itself when the service standard is breached.
Raise a request
Open requests
Service standard
Met within standard
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How requests arrive
The desk and the voice line carry seventy per cent between them. That is exactly why neither is ever withdrawn.
Open issues by locality
What this screen holds. A category, a locality, a channel and a
clock. No name, no phone number, no address beyond the street. A request does not
need to identify a person in order to be fixed.